I absolutely, positively needed to be somewhere by 6:30 pm tonight. All the Flexcars near me were booked; I reserved one several blocks away, jumped on a bus at 5:50, and jumped into the car at 6:05.

The car would not start. So I called the 800 number, talked to an operator who suggested I try a few things, then bumped me over to someone else on the ground in PDX. We quickly determined I was SOL, there was no other car close by, and I reiterated the ‘absolutely, positively need to’ line.

They ordered me a cab. Called back to confirm it was on the way. Paid for it. Got me where I needed to be, with a minute or two to spare. Made sure I knew I had a voucher for my return trip. And saved me from a near-total meltdown. (I have the feeling they’d have ordered me a cab even if I hadn’t been approaching meltdown…)

Almost all of my trips (and there have been a lot of them lately) have been totally incident free. But when I’ve needed to contact customer service before, they’ve gone above and beyond the call of duty. And didn’t make me feel stupid when it was my own cluelessness that was actually causing my ‘problem.’ (Don’t ask - I won’t tell…!)

So if you’re looking to augment your mass transit lifestyle, or don’t need a second car 24/7 - well, I can’t recommend them highly enough. Check out their PDX offerings; you might just want to give Flexcar a test drive!

Related posts:

1. Thank you, fellow Flexcar driver
2. Flexcar: “So Hot Right Now”
3. No Lifeguard in the Jury Pool
4. If Most of Their Products Weren’t White, You Could Color Me Impressed
5. Flexcar to Zipcar merger not going well