How Many Of You Use Supermarket Delivery Services?

Yesterday I spotted a New Seasons delivery truck while driving around my Northwest Portland neighborhood.

Being one who loves shopping at New Seasons but is frustrated that you have to drive out to Beaverton to find a New Seasons on my side of the river- I took note of the fact noted on the side of the truck that yes, New Seasons delivers! And delivers the same day!

I then went to the New Seasons website and looked into the matter further. Delivery is $9.95 an order. Yes, that sounds pricey, but from where I live a drive to New Seasons can take a half hour each way. Then, add the aisle-cruise time to that.

I don’t know about you, but my time is worth more than $9.95 an hour.

Of course I have closer-in alternatives- Trader Joe’s, Zupan’s, even that funky Stadium Freddy’s. But I love New Seasons more.

So now I am thinking that rather than go to New Seasons, I will start ordering online and bring New Seasons to me.

Question: Do any of you readers order your supermarket goods online, and then have them delivered?

If so, what are your experiences? Favorable? Unfavorable? Punctual? Late? On time? Accurate?

11 Comments so far

  1. plm (unregistered) on May 30th, 2007 @ 1:45 pm

    I’ve used Albertsons delivery when laid up with illness or injury. They were on-time everytime. The produce quality is better than what they have in the stores. Substitutions are the fly-in-the-ointment. I’ve had them substitute regular for diet cola which is a no-no for a diabetic. I now specify acceptable substitutions in the “notes” field. My next delivery order will be from New Seasons to see how they perform.

  2. divebarwife (unregistered) on May 30th, 2007 @ 2:06 pm

    I’ve used several times when I’ve know that I’ll have no time to get to the store and we’re out of everything. Their delivery fee varies depending on how much you spend and how big a window you give them to deliver in – but ever since I’ve signed up – I get e-coupons all the time for free or discounted delivery.

    They’ve always been very punctual (and called to let me know the one time they weren’t going to be – and then they still were) and it’s great in that you’re much less tempted to impulse shop, you stick to the list – but then, sometimes impulse shopping is fun…

  3. george (unregistered) on May 30th, 2007 @ 2:58 pm

    usually they throw in a free gift when they deliver. box of ice cream or something. if you take that off the price tag. then its like $6.

    then factor in the saved time and hassle, and its kinda worth it!

    i’ve done it a few times. heck even got it delivered to my work. thats a time savings.

  4. Lynn S. (unregistered) on May 30th, 2007 @ 4:22 pm

    I ***LOVE*** delivered groceries. I was an early adopter of, which was wonderful. They got eaten by WebVan, which promptly tanked. And I used to use Kozmo when they were around. Best thing ever when I had the flu and a baby. (Video, soup, Kleenex, Nyquil, cough drops, thanks little guy on the orange scooter.) I use all the time and occasionally, when I can afford to, New Seasons. I have fibromyalgia on top of my weird heart condition, and our front door is up a flight of stairs. So someone else going shopping for me and lugging it into the house? WELL worth it.

  5. TKrueg (unregistered) on May 30th, 2007 @ 5:49 pm

    As a manager at New Seasons, let me add a few things to the topic, as I’m obviously biased (but objectively think most of our services are top-notch)…

    -Via our online shopping, you can opt for the $9.95 home delivery -or- opt for store pick-up for $4.95 (we have a reserved spot up front, hit the call-button or call us, and we bring it out).

    -I think the delivery charge is fair, for the reasons stated above, plus our Sprinter vans run on a biodiesel blend and they need to cover more territory. We only have 8 stores and they’re not well distributed, geographically.

    -The delivery/store pick-up flexibility has proven popular with folks with mobility issues, those short on time, commuters and soccer moms, mothers with infants, offices looking to cater meetings, etc.

    -We’re able to offer the $4.95 pick-up because we pull groceries directly from store shelves, not a central warehouse. We like to think that this ensures you’re getting fresh, rotated product. Since our Deli, Meat, Cheese and Produce managers like to put their best foot forward as far as what stock makes it to the floor, you as a online shopper know that you’re getting the same thing as in-store shoppers.

    -The personal shoppers try to select produce and meat that you’ll be happy with. We want you like us. A lot. It’s simple.

    -Another bonus… when you shop in our stores (even before you sign up for online shopping), tell the cashier you want to ‘quick start’. They’ll ask for your phone number after ringing your items up, and those items will be added to a quick queue… essentially, the items you normally buy will be at arms length when you shop online, so you don’t have to recreate the shopping experience or spend too much time searching for items. Don’t worry, we do nothing with the shopping data, unlike some unnamed corporate giants we know. ;)

    Sorry for the long-winded sales pitch. But honestly, are we not BADASS or what???

  6. Lelo (unregistered) on May 30th, 2007 @ 5:55 pm

    Yet another reason I love New Seasons so much: they respond to blog posts! Love you New Seasons!

  7. chris (unregistered) on May 30th, 2007 @ 8:46 pm

    used safeway a few years back… was ok… after a while they were always out of something on the items ordered. Obviously they were warehousing for delivery since you could goto the safeway storefront and find the missing product.

    I enjoy going to the store and buying my food when it’s not a mad house… so I try to go on off hours.

    Interesting info on new seasons.

  8. vj (unregistered) on May 31st, 2007 @ 7:01 am

    Wow, I love New Seasons. They are brilliant. Still haven’t had groceries delivered by anyone, but I love the idea of groceries delivered by NS.

  9. boricua (unregistered) on May 31st, 2007 @ 3:12 pm

    The husband and I have had deliveries from New Seasons a few times now. Always on time, always friendly, and almost always they are stocked up on what I want. Absolutely no complaints and I plan on continuing to use their service again.

  10. Alicia (unregistered) on May 31st, 2007 @ 6:40 pm

    I absolutely love

    I chose a size of “bin” and have weekly organic vegetable selections sent. There is also the ability to add organic eggs, breads and a few other great items.

    Fully reasonable in their pricing and really helps my family eat better.

  11. parthenocissus henryana (unregistered) on May 31st, 2007 @ 11:00 pm

    Cat litter. Biodiesel.

    I rest my case.

    Good experiences. Few problems, all attributable to learning curve, all remedied well and fast.

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