Burgerville Announces Latest Sustainability Innovation: Makes its Drive-Thru Open to Bicyclists

Burgerville, the Pacific Northwest’s environmentally-conscious quick serve restaurant company, today announced it will allow bicyclists to order and pick up food through its 39 drive-thru lanes, making it the company’s latest sustainability innovation.  The company will announce a formal bicycle drive-thru program within the next two weeks.

Burgerville is creating a chain-wide formalized bike-friendly policy, which was galvanized yesterday in part due to an experience chronicled by Sarah Gilbert, an avid Portland cyclist. Ms. Gilbert attempted to order cheeseburgers at Burgerville’s Southeast 25th Avenue and Powell Boulevard drive-thru and was rebuffed.  The company previously had an ad hoc approach to serving bicyclists at drive-thru windows, leaving the decision up to its individual general managers. Due to the Company’s ad hoc approach to serving cyclists, the Burgerville team member staffing the drive-thru window was uninformed about that location’s willingness to serve two-wheeled vehicles.  Burgerville has since issued an apology to Ms. Gilbert for the inconvenience.

“We’ve been handling bikes in the drive-thrus on an ad hoc basis and Ms. Gilbert’s experience helped accelerate our decision to develop a formal bike-friendly program. Her experience highlighted inconsistencies in our bike policy,” said Jack Graves, Burgerville’s chief cultural officer.  “Opening up our drive-thrus to the large cycling community in our area is a natural for us and is very much in line with our overall values. While we are sorry that Ms. Gilbert was inconvenienced, we appreciate the passion she brought to the issue and her commitment to the environment and our food.  We are excited about the positive impact we will be able to make through our new bike policy.”

The formalized bike-friendly drive-thru lanes are the latest sustainability innovation by the company which has previously instituted wind power for every location and is recycling its vegetable oil for biodiesel fuel production.  Burgerville also sources its many fresh ingredients from local providers.

Burgerville expects that all 39 of its locations will be able to accommodate cycle-thru orders within the next two weeks as the company finalizes operational and safety aspects of the program.

4 Comments so far

  1. Links for August 15th through August 18th – eclecticism (pingback) on August 18th, 2009 @ 8:01 am

    […] Burgerville Announces Latest Sustainability Innovation: Makes Its Drive-Thru Open to Bicyclists: “Opening up our drive-thrus to the large cycling community in our area is a natural for us and is very much in line with our overall values. While we are sorry that Ms. Gilbert was inconvenienced, we appreciate the passion she brought to the issue and her commitment to the environment and our food. We are excited about the positive impact we will be able to make through our new bike policy.” This is cool. We need Burgerville to expand northward, they really seem to be a good company. […]


  2. Burgerville Announces Latest Sustainability Innovation: Makes its Drive-Thru Open to Bicyclists « (pingback) on August 24th, 2009 @ 2:33 pm

    […] The formalized bike-friendly drive-thru lanes are the latest sustainability innovation by the company which has previously instituted wind power for every location and is recycling its vegetable oil for biodiesel fuel production.  Burgerville also sources its many fresh ingredients from local providers. http://portland.metblogs.com/2009/08/15/burgerville-announces-latest-sustainability-innovation-makes… […]


  3. Radical Women (unregistered) on September 4th, 2009 @ 5:06 pm

    That a cool idea for bicyclists. It’s about time someone thought of it. Let’s just hope that no one pulls in behind them and tries to move them out of the way.

    I would also like to take this opportunity to invite everyone over to this discussion on a topic that’s on everyone’s lips – Healthcare! See event listed below.

    Take Back the Fight for Healthcare!

    What kind of grassroots change do we need to see real health care reform? Obama and the Democratic led congress have tried to distance themselves from a single payer or public option. The far right tries to shut down public discussion on healthcare and organized the ground troops to push their extremist anti-immigrant and anti-women’s reproductive rights ideologies. Claudia Krenz of Single Payer Action and long time social justice activist will present at this round table discussion on the fight for healthcare for all.

    Thursday, September 10th @ 6:30pm

    Bread & Roses Center
    819 N. Killingsworth St., Portland, OR
    (1/2 block west of N. Albina; Tri-met lines #4 and #72)

    A light meal, with a vegan option, will be available at 6:15pm for a $5-$8 donation. For more information, call 503-240-44662 or email rwpdx@igc.org.

    Hope you can join us,

    Emma Allen

    Radical Women – Portland Branch


  4. Treadly and Me » Speedlinking 27 August 2009 (pingback) on September 8th, 2009 @ 3:27 am

    […] Burgerville announces latest sustainability innovation: makes its drive-thru open to bicyclists […]



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